Return, Exchange, and Replacement Policy -
We want you to be absolutely delighted with your purchase from Which Susan Emporium, and we'll do everything we can to make that happen. However, if for any reason you need to return, exchange, or replace an item, we've got you covered. Here's what you need to know:
You can return any item within 14 days of delivery, starting from the day you receive it at your delivery location. We just ask that the item is in its original, unworn, and unwashed condition, with the invoice included in the return package. You don't have to give us a reason for the return, but we always appreciate feedback so we can keep improving our products and services. Please note that original shipping charges are non-refundable if applicable. You will have 14 days from the date of your return request to send the item back. If the error was our fault, we'll reimburse you for the cost of return shipping; otherwise, you'll be solely responsible for the cost of return shipping.
If you'd like to exchange an item, it should be in its original, unused, and unwashed condition. Just return the item to us within 14 days of its delivery date, enclosing the invoice in the return package. You'll be responsible for the cost of return shipping, but we'll cover the cost of shipping the exchanged item back to you.
If an item arrives damaged or defective, we'll promptly replace it at no additional cost to you. Please send pictures of the damage or defect and if the error was our fault, we'll reimburse you for the cost of shipping for returns.
Once we receive and inspect your returned item, we'll send you an email to confirm that we've received it. We'll process your refund request within 14 days, but please note that the wait time may be longer if we haven't yet received the item. The refund will be credited to your original method of payment automatically. Alternatively, you can choose to receive store credit. We cannot provide refunds for shipping insurance purchased or donations made during checkout.
Please note that we reserve the right to refuse any return, exchange, or replacement request if the item doesn't meet the conditions outlined above. And unfortunately, personalized items can't be returned.
We hope this policy gives you peace of mind when shopping with us. If you have any questions or concerns, please don't hesitate to contact us. We're always here to help!"
Ship returns to:
13409 N Emberwood Drive
Sun City, AZ 85351
If have questions about your return, contact us at: